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Pro Lite Warehouse offers a 7-day return window for unopened items in original condition. Opened items may be subject to a restocking fee. Minor imperfections in wooden furniture are expected. Assembled items and clearance items are final sale.

Pro Lite Warehouse reserves the right to refuse returns suspected of abuse.

Please see the full Return Policy for complete details.

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Shipping Policy

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Shipping Destinations

We currently ship to addresses within British Columbia and Ontario within the around 150kms range of the local warehouse. If you are located outside of these areas, please contact our customer support for assistance.

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Processing Time

Orders are typically processed and dispatched within 2-3 business days after payment confirmation. During peak seasons or promotional events, processing times may be extended, and we appreciate your patience.

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Shipment Method

We have partnered with Canpar for our shipping services. Shipments will be made with limited liability, ensuring a secure and reliable delivery process. Please note that delivery times may vary based on the shipping destination.

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Shipping Costs

Shipping costs are calculated based on the weight of your order. The total shipping costs are displayed at checkout before you complete your purchase.

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Shipping Delays and Incidents

In the event of shipping delays or other incidents, we understand the importance of keeping you informed. If you experience any issues with your shipment, please contact us immediately. We will liaise with Canpar to resolve the situation promptly.

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Failed Deliveries

It is essential to provide accurate shipping information to ensure successful deliveries. In the case of a failed delivery due to inaccurate address details or other issues (e.g. missing buzz code), additional shipping charges may apply for reshipment.

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